The starting picture

The faculty had grown organically over fifteen years. Each department had developed its own way of tracking publications, grants and citations. By 2025 there were three live spreadsheets — one for the Faculty of Science, one for Humanities, one for the cross-faculty research office — plus two SharePoint sites with conflicting versions of the same data and one Access database that no one had owner access to anymore.

When the Vice-Rector for Research was asked to file a national accreditation return, the office spent six weeks reconciling the four sources by hand. The return was filed on time. The Vice-Rector resolved that this would be the last time.

The first conversation was not about software. It was about which version of an author’s name was the canonical one.

Week 1 of the engagement

What we changed first

Before any data migration, we did three things that took a week and broke nothing:

The twelve weeks

The full timeline ran in three phases. None of them involved heroic effort. All of them involved repetition.

What didn’t work

The first version of the deposit-at-acceptance workflow had four approval steps. It worked correctly. Authors found it tedious and most found a way around it. We removed three of the four steps in week 11. Acceptance-to-deposit time dropped from a median of twenty-two days to four.

The lesson, predictably, is that compliance designed for the audit fails when it slows down the author. The version that works is the version that the author barely notices.

Where it sits now

Twelve weeks after kickoff, the Faculty’s research record is a single source. The national accreditation return for 2026 was filed in four working days. The research office redirected the reclaimed six weeks of time to grant-writing support, which is what they had wanted to do all along.